Collection & Shipping
At Goodwin Auctions, we aim to make your post-sale experience smooth and secure. Below is everything you need to know about collecting your purchases or having them shipped directly to you.
PLEASE NOTE ALL COLLECTIONS ARE BY APPOINTMENT ONLY
SHIPPING INFORMATION
We proudly use Australia Post Platinum Express Post to ensure fast, tracked, and reliable delivery across Australia.
Shipping Rates
- FREE shipping on purchases over $1,000
- Flat-rate shipping fee of $19.90 for orders under $1,000
This includes secure packaging, tracking, and handling. Insurance is available upon request.
Service Features
- Platinum Express Post includes:
- Priority next-business-day delivery in most metro areas
- Full tracking
- Signature on delivery (unless otherwise arranged)
- Optional insurance and extra cover for high-value items
Tracking details will be emailed to you once your parcel is dispatched.
PAYMENT AND CLEARANCE
- All items must be paid in full before collection or dispatch.
- Once payment is confirmed and funds are cleared, your lot will be scheduled for shipping or prepared for collection.
- We accept multiple forms of payment — details are provided on your invoice.
COLLECTION (In-Person Pickup)
You're welcome to collect your items in person from our premises. Please note:
- Collection is by appointment only — contact us to arrange a suitable time.
- Payment must be fully cleared before collection.
- If someone is collecting on your behalf (e.g. courier or family member), they must present:
- A copy of your paid invoice
- Written authorisation (email or printed note)
Collection Times
- Collection is typically available within 2 business days after the auction closes, during standard business hours.
PACKAGING
All items are packed in-house with care using quality materials appropriate for the item’s size, weight, and fragility. Special packaging requests may incur additional charges.
Storage & Late Collection
- Purchases not collected within 7 business days may be moved to off-site storage.
- A storage and handling fee may apply for delayed pickups.
- We cannot hold items long-term unless prior arrangements are made in writing.
INTERNATIONAL BUYERS
We welcome our international clients to particpate in our auctions and are open to accomodating detailed condition reports and video calls.
International shipping must be arranged by the buyer. For a reliable and secure service, we recommend using Pack & Send to handle packaging and delivery to your location.
Please note that all shipping costs, customs duties, and import taxes are the responsibility of the buyer.
QUESTIONS?
For all shipping or collection enquiries, contact us at:
📧 [email protected]
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