Frequently Asked Questions

 

How to Buy?

Browse An Auction & Create Your Account

Visit our auction calendar to explore our online-only auctions and view the lots that interest you.
New users will need a Goodwin online account to register and bid in our auctions. Once you have created your account and registered card details, you will be approved to bid.

Create an account

Sign In To Your Online Account & Confirm Your Bid

Now that you have an online account once you log in and you will be ready to bid. Please note that we are unable to post commission bids on your behalf in a timed auction.

View the auction for those lots that you are interested in.  You can see what the current bidding on that lot has reached together with our guide estimates of its value.  You can leave a new maximum bid at any point during the bidding period.  The value you bid excludes buyer’s premium of 22% (Inc GST).

A countdown clock is placed under every lot on the lot detail page for you to keep track on the time remaining to bid before the lot is closed. The sale will close one lot at a time, in sequential order.

If at any time during the auction you are outbid you will receive an email notifying you, giving you the chance to increase your bid.

If a new highest bid is placed during the last 2 minutes before a lot closes, the end time for that lot will be extended by another 60 seconds until there are no more bids remaining.  A lot of bidding activity happens in those final minutes, so keep monitoring the lots you are interested in!

If you are unable to follow the sale to its end, simply enter your maximum amount and select ‘Set Max Bid’. Goodwin will bid on your behalf up to and including this amount.

 

We work with experts to ensure the authenticity of all items in our auctions. Each item undergoes thorough inspection and, when applicable, comes with certificates of authenticity or expert appraisals. If you have questions about the authenticity of a specific item, please contact us before bidding.

Understanding Auctions

An auction estimate is a price range provided by an auction house that indicates the expected selling value of an item. It’s typically shown as a low and high estimate (for example, $2,000–$3,000) and is based on factors like:

  • Recent sales of similar items

  • The item’s condition, rarity, and provenance

  • Current market demand

The estimate is not a guarantee of the final price. Items can sell below, within, or well above the estimate depending on bidder interest. The estimate is meant to guide potential buyers and sellers, helping them understand the likely market value before the auction begins.


A reserve is the minimum price that a seller is willing to accept for an item at auction. It is typically kept confidential and is set in agreement between the seller and the auction house before the sale.

If bidding reaches or exceeds the reserve, the item can be sold to the highest bidder. If bidding does not meet the reserve, the auctioneer may pass the item, and it remains unsold.

Reserves help protect sellers from having their items sell for less than they are comfortable with, while still allowing the auction process to determine the final price.


A buyer’s premium is an additional fee that the winning bidder pays on top of the hammer price (the final bid) at an auction. It is usually calculated as a percentage of the hammer price and is set by the auction house.

For example, if the hammer price is $1,000 and the buyer’s premium is 22%, the total amount the buyer pays would be $1,220.

The buyer’s premium helps cover the auction house’s operational costs and is a standard part of auction pricing. It’s important for bidders to factor this fee into their maximum bid to understand their true total cost.

How to Sell

The first step in consigning in Auctions is submitting your items for Valuation

Start by contacting us to discuss what you’d like to sell.

You can:

  • Submit photographs and item details online via our consignment form

  • Email us directly at [email protected]

  • Call to arrange an appointment

  • Visit us in person (by appointment)    

We accept a wide range of categories, including but not limited to:

  • Antiques and collectibles

  • Jewellery and watches

  • Diamonds & gemstones

  • Estates and liquidations

     

We’ll provide an estimate of value, discuss market suitability, and recommend the most appropriate auction format for your items.

Click HERE to learn more about valuations.

If you decide to proceed, we’ll issue a Consignment Agreement outlining:

  • Commission rates

  • Reserve prices (if applicable)

  • Any photography, cataloguing, or marketing fees

  • Payment terms

Once signed, you can deliver your items to us, or we can arrange pickup by prior arrangement.

Once your items are consigned:

  • We professionally photograph and describe each lot

  • Your items will be included in the appropriate upcoming auction

  • Every sale is promoted to our national buyer base through:

    • Email campaigns

    • Online auction platforms

    • Social media and web advertising

    • Specialist collector networks

We make sure your items are seen by the right buyers, helping you achieve strong results.

On the day of the auction:

  • Your lots will be offered for sale to registered bidders across Australia (and internationally, where applicable)

  • Bidding may be live, online, telephone, or absentee

  • If your lot has a reserve, we will only sell it once the reserve is met or exceeded

  • Unsold items may be relisted or returned — we’ll consult with you post-sale

Once the auction has concluded:

  • We will send you a vendor settlement statement detailing the results

  • Payment is made within 14 business days, provided the buyer has paid and no disputes have been raised

  • Payments are made by bank transfer, minus agreed commission and fees

  • If your item did not sell, you can choose to:

    • Relist it in a future auction

    • Collect it from our premises

    • In some cases, donate or dispose of it at your request

Shipping and Collection

We proudly use Australia Post Platinum Express Post to ensure fast, tracked, and reliable delivery across Australia.

Shipping Rates

  • FREE shipping on purchases over $1,000
  • Flat-rate shipping fee of $19.90 for orders under $1,000

This includes secure packaging, tracking, and handling. Insurance is available upon request.

Service Features

  • Platinum Express Post includes:
    • Priority next-business-day delivery in most metro areas
    • Full tracking
    • Signature on delivery (unless otherwise arranged)
    • Optional insurance and extra cover for high-value items

Tracking details will be emailed to you once your parcel is dispatched.

General Enquiries

For further assistance, please contact us by email at [email protected], or by telephone (Monday - Friday, 9:00 am – 5.00 pm) at 0412 344 444. Our freindly staff look forward to assisting you.